Klarna
Pay in 3 installments free of charge
Pay in 3 installments free of charge
Frequently Asked Questions
Who is Klarna?
Klarna is a Swedish payment service provider. Its role is to manage the entire payment process. Klarna offers simple payment solutions in more than 200 online stores, and more than 000 million customers worldwide have already used these solutions to manage their payments securely.
How does the Pay in 3 instalments service work?
The Pay in 3 instalments free of charge service is a type of credit allowing the costs of the rental to be spread over 3 equivalent installments. Each installment is automatically deducted from the debit or credit card provided during payment. The first installment is taken when the order is confirmed, and the second and third installments are scheduled 30 and 60 days later, respectively. You have the option to control your payment schedule in the Klarna app.
Am I eligible for the Pay in 3 installments service free of charge?
To use the Pay in 3 installments service free of charge, you must be at least 18 years old. This option is very popular, but it should be noted that it is offered subject to your financial situation.
How can I increase my chances of being eligible for the Pay in 3 times free service?
Klarna offers a unique service based on a number of factors, such as order amount, order history and item availability. If you're 18 or older, you can improve your chances of taking advantage of Pay in 3 Installments for free by providing your full name and address, and using your billing address. All orders are subject to individual evaluation. Thus, the fact of having already benefited from the Pay in 3 installments free of charge service does not guarantee that you will be able to use it for each order. Likewise, if your request is rejected, it does not mean that it will also be rejected for other orders.
What do I need to provide when I make a purchase?
If you wish to make a purchase with Klarna using Pay in 3 Installments free of charge, you must provide your mobile phone number, email address, current billing address, date and place of birth, and a debit or credit card. The phone number is requested in case we need to contact you. All communications will be made through your email address. It is very important to provide accurate information, otherwise you may not receive your payment schedule and order updates.
Will you perform a credit check?
Klarna may perform a cursory check, with no effect on your credit rating. This verification is only visible to you and Klarna; other creditors do not have access to it.
Why was I not offered the Pay in 3 installments service free of charge?
This option is very popular, but it should be noted that it is not systematically offered to everyone. It is automatically generated by algorithms that take into account a number of factors, such as address information, cardholder, order amount, online store, order history previous as well as the availability of the articles.
How do payouts work with Klarna?
Payments associated with the Pay in 3 installments free of charge service are automatically debited from the debit or credit card you provided during payment. The first installment is taken when your order is confirmed, then the second and third installments are scheduled 30 and 60 days later respectively. You also have the option to control your payment schedule in the Klarna app.
What happens if I cancel or return my order?
Assoon as Studios Barbadine accepts your cancellation, Klarna will cancel all future scheduled payments and refund any amount due. This will be instantly visible in the Klarna app.
What happens if I don't pay for my order?
Klarna will automatically attempt to charge the amount due associated with your Pay in 3 Installments free of charge at [MERCHANT] purchase to the debit or credit card you provided at checkout. If we are unable to collect your payment by the scheduled due date, we will retry our attempt automatically two days later. If this last attempt fails, Klarna will send you a statement for the full amount due, due 15 days later. Klarna will let you know when a payment is due two days before you attempt to collect it. You also have the option to track the due date in the Klarna app. If you miss a payment, you may be subject to late payment charges and default, resulting in your inability to use Klarna Services in the future. Klarna may continue to attempt to collect amounts due and owing on later due dates, or bill you separately for the total outstanding. If you do not pay for your purchase, Klarna may use an external debt collection company. However, this solution is used as a last resort. For more information on late payment fees, see klarna.com/en.
I was invited to visit the Klarna site. Is it correct ?
You can view all of your payments with Klarna and your payment schedule in the Klarna app or by logging in at klarna.com.
Are my payment details safe?
Klarna treats payment information securely. No card data is transmitted to Studios Barbadine or owned by that merchant. All transactions take place over secure connections using the latest industry standard security protocols.
Can I pay before the due date?
Yes. Simply go to the Klarna app or log in to Klarna.com/en to pay in advance.
Have you received my payment ?
Klarna will notify you via email and a push notification in the Klarna app when a payment is due or has been successfully charged, or in the unlikely event that your payment has failed. If a payment has been taken but you haven't received confirmation, you can check the status of your order and your payments in the Klarna app or by logging into www.klarna.com/en.
I canceled my order. How soon will I be reimbursed?
As soon as the shop has registered your cancellation, the refund will be processed within 5 working days.
I did not receive the email with my payment/statement information.
You can log in to the Klarna application or on www.klarna.com/fr, to find all the information relating to your orders and your payment schedule.
I have another question about payment, how can I contact you?
Go to the page of customer service in the Klarna app to find a full list of FAQs, live chat and phone details.
